Privacy Policy

1. Who we are

Cartozo AI provides a cloud service for optimizing product feeds and related e-commerce content. For privacy questions, contact us at support@cartozo.ai.

2. Information we collect

We may collect:

• Account data: such as name, email address, and authentication identifiers when you sign in (e.g., via Google).
• Content you upload: including product feeds (CSV), mappings, and related files you submit for processing.
• Usage and technical data: such as IP address, browser type, device information, pages visited, and approximate location derived from IP.
• Communications: messages you send us (e.g., contact form, support email).

3. How we use information

We use the information above to:

• Provide, operate, and improve the service
• Authenticate users and secure accounts
• Process your uploads and return optimized results
• Communicate with you about the service
• Comply with legal obligations and enforce our Terms of Service

4. Legal bases (where applicable)

Depending on your region, we may rely on contractual necessity, legitimate interests (e.g., security and product improvement), consent (where required), or legal obligation.

5. Cookies and similar technologies

We use cookies and similar technologies as described in our Cookie Policy. You can manage preferences through your browser and, where available, our cookie controls.

6. Sharing of information

We may share information with:

• Service providers who assist us (e.g., hosting, analytics, email) under appropriate agreements
• Integrations you enable (e.g., Google APIs) according to your use of those features
• Authorities when required by law or to protect rights and safety

We do not sell your personal information as a conventional "sale" of data.

7. Retention

We retain information only as long as needed for the purposes above, unless a longer period is required by law. Uploads and batch data may be deleted or anonymized according to our operational policies and your account status.

8. Security

We implement appropriate technical and organizational measures to protect information. No method of transmission over the Internet is 100% secure.

9. International transfers

If we transfer data across borders, we take steps consistent with applicable law (e.g., appropriate safeguards or your consent where required).

10. Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal data, or to object to or restrict certain processing. To exercise these rights, contact support@cartozo.ai.

11. Children

The service is not directed at children under 16 (or the age required in your jurisdiction). We do not knowingly collect personal information from children.

12. Changes

We may update this Privacy Policy from time to time. The "Last updated" date will change when we do. Continued use after changes means you accept the updated policy.