Frequently asked questions
Quick answers about Cartozo.ai, product feeds, and your account.
What does Cartozo.ai do?
Cartozo.ai helps merchants optimize product feeds for Google Merchant Center and similar channels: titles, descriptions, attribute mapping, and issue detection from your catalog data.
Do I need Google Merchant Center to start?
You can upload a CSV to review and improve feed quality without connecting Merchant Center first. Connecting Merchant Center unlocks publishing workflows where supported.
How is my data protected?
We process your data to provide the service. For details on categories, retention, and security, read our Privacy Policy.
How do refunds work?
Refund eligibility depends on your plan, region, and payment provider. See our Refund Policy for full terms and how to request a refund.
Who can I contact for support?
Email support@cartozo.ai for product, billing, or technical questions.